VET FEE-HELP Opt-In FAQs
VET FEE-HELP Opt-In FAQs
Please note: The VET FEE-HELP Program is no longer active and as such this information only applies to students who enrolled under this program in 2016 or earlier. No new enrolments into this program are available.
As a current VET FEE-HELP student, you may have received an email or letter from the Department of Education, notifying you of steps you must take to continue accessing VET FEE-HELP funding in 2017. This is known as the opt-in process.
As your training provider, we want to help make this transition as easy as possible to ensure you continue to receive assistance with your course fees and prevent any out-of-pocket costs you may incur.
Below are some FAQ’s to help you through the process. However, if you have any urgent questions please call our Student Support Team on 1300 138 434.
Why do I need to opt-in for VET FEE-HELP?
Students currently financing their studies through a VET FEE-HELP loan will not automatically be able to continue to access VET FEE-HELP in 2017.
From 1 January 2017, a new VET Student Loans program will start, replacing the current VET FEE‑HELP scheme. You may have received an email or letter from the Department of Education regarding these changes and inviting you to opt-in.
How do I opt-in for VET FEE-HELP?
Obtain a passkey here (you may already have this in your email from the Department of Education).
Please note, the 10 day passkey expiry date has now been extended, so if you have an old passkey please try it again.
Access your online application form for VET FEE-HELP here and update all required information, including your individual passkey
Submit your online application form as soon as possible and before 31 March 2017
Once you have been sent a confirmation email, you must send a copy to us at email@example.com. If you forget this last step, your submission to complete your course as a VET FEE-HELP student and continue receiving funding, is not complete.
What is a passkey?
A passkey is a unique 22 digit code that is provided to you by the Department of Education.
Where can I find my passkey?
You can find your individual passkey on an email or letter you have been sent by the Department of Education.
Please search your inbox for an email from “firstname.lastname@example.org,” with the subject line "Information for current VET FEE-HELP students" (if you can’t find this email please check your junk folder).
Open the email and scroll half way down the page to “Step 2” to locate your passkey.
I didn’t get an email or letter – what do I do?
If this email isn’t in your inbox or junk folder it may mean that you have not yet been allocated a passkey. You can request one by completing the "I still need help" option on the Department of Education website.
The Department of Education will not have sent you an email if:
- your data has not been reported to the Department of Education and Training by your training provider;
- you do not have a census date falling before 31 December 2016; or
- you have not created a Unique Student Identifier in the past
If you do not have an email address on record, the Department of Education will be sending you a letter in the post. Due to the volume of students being contacted, letters will be sent progressively from December 2016.
If you were or are a current VET FEE-HELP student and you have not received an email or a letter, and you have or had a census date falling before 31 December 2016, you may be eligible to opt-in to VET FEE-HELP in 2017. You will need to contact the Department of Education to find out more.
I have had trouble logging on with the information provided and I need technical support
Students can log their issues in the contact us form located here by selecting VET FEE-HELP opt-in form technical issue.
The department will contact you to assist you with resolving your technical issue.
How long do I have to opt-in?
Your application to access VET FEE-HELP must be completed by 31 March 2017. Please ensure you allow enough time to gain your passkey prior to this date if you have not received one already.
What happens if I don’t opt-in?
If you fail to secure your VET FEE-HELP funding for 2017 before 31 March 2017, you may be liable to pay the remaining cost of your course.
Further advice is provided on the Department of Education’s website.
Do I have to pay for my course now?
If you opt-in to VET FEE-HELP you will continue under the current program and will access VET FEE-HELP to pay for your course.
If I opt-in, what confirmation will I get from the Department of Education?
The Department of Education will send an email to your personal email account confirming that you have elected to opt-in to VET FEE-HELP in 2017. You will need to send this confirmation to us at email@example.com as part of the opt-in process.
IMPORTANT: Please ensure you only send us confirmation for the course you're studying with the Australian Institute of Personal Trainers. If you are completing another course with a different training provider, you will need to contact them separately.
Why wasn’t I told of this change sooner?
The Department of Education is coordinating all communications regarding this change. If you have any concerns regarding the timing of this communication, please contact the Department of Education.
What if I have never enrolled in a Diploma course?
If you have received a letter but were not aware that you had been enrolled in a Diploma course, contact the Department of Education via the enquiry form here.
If I opt-out, does it mean I don’t have to pay for my course?
No, you are only choosing to opt-in or opt-out of VET FEE-HELP as a way of paying for the course.
What happens if my last census date falls after the March VET FEE-HELP cut off, and my course is not on the VET Student Loan list?
If you opt-in to VET FEE-HELP you will continue to be able to access VET FEE-HELP to pay for your course irrespective of whether the course is on the list or not.
How can I find out more information?
Call 1300 138 434 to talk to one of our Student Support Officer’s and find out more about the changes to VET FEE-HELP, and let us help guide you through your online application.