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As a current VET FEE-HELP student, you may have received an email or letter from the Department of Education, notifying you of steps you must take to continue accessing VET FEE-HELP funding in 2017. 

This is known as the opt-in process. As your training provider, we want to help make this transition as easy as possible to ensure you continue to receive assistance with your course fees and prevent any out-of-pocket costs you may incur.

Below are some FAQ’s to help you through the process. However, if you have any urgent questions please call our Student Support Team on 1300 138 434.


Why do I need to opt-in for VET FEE-HELP?

Students currently financing their studies through a VET FEE-HELP loan will not automatically be able to continue to access VET FEE-HELP in 2017. 

From 1 January 2017, a new VET Student Loans program will start, replacing the current VET FEE‑HELP scheme. You may have received an email or letter from the Department of Education regarding these changes and inviting you to opt-in.


How do I opt-in for VET FEE-HELP?

Obtain a passkey that is valid for 10 working days here (you may already have this in your email from the Department of Education)

IMPORTANT: It’s critical you submit your opt-in application within 10 working days of receiving your passkey

Access your online application form for VET FEE-HELP here and update all required information, including your individual passkey

Submit your online application form within 10 working days of gaining your passkey and before 31 March 2017

Once you have been sent a confirmation email, you must send a copy to us at


What is a passkey?

A passkey is a unique 22 digit code that is provided to you by the Department of Education.


Where can I find my passkey?

You can find your individual passkey on an email or letter you have been sent by the Department of Education. This passkey is valid for ten days only, from the day you received your email or letter. 

What happens if my passkey isn’t valid anymore?

If it has been longer than 10 days since you received your passkey and it has expired, you need to contact the Department of Education here


I didn’t get an email or letter – what do I do?

The Department will be sending emails and letters progressively over the coming week. Please keep an eye out for your email in the first instance. It is also a good idea to check your junk mail as well.

The Department of Education will not have sent you an email if:

  • your data has not been reported to the Department of Education and Training by your training provider;
  • you do not have a census date falling before 31 December 2016; or
  • you have not created a Unique Student Identifier in the recent past

If you do not have an email address on record, the Department of Education will be sending you a letter in the post. Due to the volume of students being contacted, letters will be sent progressively from December 2016.

If you were or are a current VET FEE-HELP student and you have not received an email or a letter, and you have or had a census date falling before 31 December 2016, you may be eligible to opt-in to VET FEE-HELP in 2017. You will need to contact the Department of Education to find out more.


I have had trouble logging on with the information provided and I need technical support

Students can log their issues in the contact us form located here by selecting VET FEE-HELP opt-in form technical issue.

The department will contact you to assist you with resolving your technical issue.


How long do I have to opt-in?

Your application to access VET FEE-HELP must be completed within 10 working days of receiving your passkey and by 31 March 2017. Please ensure you allow enough time to gain your passkey prior to this date if you have not received one already.


What happens if I don’t opt-in?

If you fail to secure your VET FEE-HELP funding for 2017 before 31 March 2017, you may be liable to pay the total cost of your course upfront.

Further advice is provided on the Department of Education’s website.


Do I have to pay for my course now?

If you opt-in to VET FEE-HELP you will continue under the current program and will access VET FEE-HELP to pay for your course.


If I opt-in, what confirmation will I get from the Department of Education?

The Department of Education will send you an email to your personal email account confirming that you have elected to opt-in to VET FEE-HELP in 2017. You will need to send this confirmation to us at as part of the opt in process.

IMPORTANT: Please ensure you only send us confirmation for the course you're studying with the Australian Institute of Personal Trainers. If you are completing  another course with a different training provider, you will need to contact them separately.


Why wasn’t I told of this change sooner?

The Department is coordinating all communications regarding this change. If you have any concerns regarding the timing of this communication, please contact the Department of Education.


What if I have never enrolled in a Diploma course?

If you have received a letter but were not aware that you had been enrolled in a Diploma course, contact the department via the enquiry form here.


If I opt-out, does it mean I don’t have to pay for my course?

No, you are only choosing to opt-in or opt-out of VET FEE-HELP as a way of paying for the course, you are not withdrawing from the course itself.


What happens if my last census date falls after the March VET FEE-HELP cut off, and my course is not of the VET Student Loan list? 

If you opt-in to VET FEE-HELP you will continue to be able to access VET FEE-HELP to pay for your course irrespective of whether the course is on the list or not.


How can I find out more information?

Call 1300 138 434 to talk to one of our Student Support Officer’s and find out more about the changes to VET FEE-HELP, and let us help guide you through your online application.




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