Australian Institute of Personal Trainers (AIPT) aims to provide high quality service at all levels of its operation, and is committed to providing an effective, timely and fair withdrawal procedure for all students.
To withdraw from your course, you must advise our Student Services team in writing. Verbal withdrawal requests cannot be accepted under any circumstances and all teams will ask that you submit your request via email or post using the contact details below. If you are requesting a refund of your tuition fees, please refer to ‘Refund of Course Fees’ within the Terms and Conditions for specific details.
Please note: if you elected to pay your tuition fees via a VET FEE-HELP loan, more information is available in the Student Review Procedures for Re-Crediting a FEE-HELP balance.
Standard withdrawal requests will be processed within five (5) business days. Out-of-policy requests may require further investigation and you will be notified of the outcome within ten (10) business days. For further clarification on applicable timeframes, please see the following table:
Face-to-Face / On Campus courses
If you are enrolled into a face to face delivery, it is your responsibility to ensure you fulfil the requirements of class attendance and notify AIPT if you are unable to attend a scheduled class. Please refer to your timetable for further information.
In the event of non-attendance at three (3) consecutive sessions, your Program Coordinator will attempt to contact you (via phone and email) to confirm your commitment to the course. If we are unable to make contact with you, AIPT reserves the right to cancel your enrolment and process this as a withdrawal. As non-attendance constitutes a breach of your student obligations, you will not be entitled to a refund or fee waiver.
AIPT welcomes your comments regarding this Withdrawal Policy. If you have any questions about this policy or would like further information, please contact us by any of the following means:
- Call: 1300 13 84 34 between 8am-7pm Monday to Thursday, 8am-5pm on Fridays
- Fax: 1300 137 253
- Post: Student Services, PO Box 303, Lutwyche, Queensland, 4030
- Email: firstname.lastname@example.org
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